Contact
Send us an email and we'll get back to you as soon as possible:
moviefranchise25@gmail.comFrequently asked questions
- I can't log in, what should I do?
- Check that you're using the correct email address, or try Google/Facebook sign-in. Forgot your password? Use "Forgot password" on the login screen. Still no luck? Email us with the address of your account.
- My progress (watched/unwatched) has disappeared.
- Your progress is synced through your account. Check that you're signed in with the same account on all your devices. Contact us if the problem persists.
- A movie is in the wrong order or missing.
- Watch orders are based on the developer's judgment and community consensus. Let us know by email if you spot an error or a missing title — we're happy to fix it.
- Why does the app ask for tracking permission?
- The app shows Apple's App Tracking Transparency prompt once, so you can choose whether we may use an advertising identifier to show more relevant ads via Google AdMob. If you decline, the app works exactly the same — you'll just see non-personalized ads instead. You can change your choice anytime in your device's Settings > Privacy & Security > Tracking.
- How do I delete my account and data?
- Go to Settings > Account in the app, or send a deletion request to moviefranchise25@gmail.com. See our privacy policy for details on retention periods.
- I found a bug or the app crashes.
- Email us a short description of what happened, your device/OS version, and a screenshot if possible. That helps a lot with fixing it.